Cancellation and Refund
Cancellation and Refund
Cieloaire is known for providing an unparalleled experience to travelers seeking travel services. accommodation. With the cancellation policy, we aim to balance the needs of both hosts and of the guests. The cancellation policy ensures fairness by allowing guests to cancel their reservation without position within a period of specific time, usually 48 hours after booking. However, as providers of accommodation depend For many of these reservations, stricter rules apply closer to the date of stay. Under these circumstances, Guests may be subject to a cancellation fee or forfeiture of their advance payment.
This policy protects hosts from potential financial losses and encourages guests to respect their reservations. In general, our cancellation The policy aligns with industry standards while providing an experience positive to the guest.
We have outlined a specific set of rules and regulations. for canceling the reservation. The cancellation will depend on the reservations; However, it is necessary to cancel them within a certain time to avoid paying extra charges.
No one can predict when uncertain events will arrive. Additionally, cancellation and refund requests are common in such situations. There is nothing to worry about; The professionals are there to offer the required assistance when necessary. To ensure you get the information you need, We suggest reviewing the cancellation policy before making reservations.
Cieloaire understands the needs of its esteemed clients. You have concerns and want to provide the necessary assistance. You must wait 24 hours for a fast cancellation. As the leading travel portal, we allow our customers to cancel reservations and get refunds.
Cancellation
- Cancellation requests are not eligible after 24 hours of reservation.
- We acknowledge the request, followed by a telephone conversation.
- Make sure we do not accept the request refund after completing the booking process. This is because each hotel has a specific and different refund policy.
- Customers should be aware that certain reservations They are not refundable, taking into account the regulations.
- You should check the hotel or hotel policies taxi service provider to approve the refund request. If they do not acknowledge the request, Cieloaire will not be responsible for providing a refund.
Refund
Cieloaire has designed a flexible refund policy in addition to the flexible cancellation. Refund requests will be approved based on the terms of use outlined by the airline and the hotel. It is important to know that Cieloaire disapproves of refunds. Additionally, the refund amount will be electronically transferred to the account, depending on the reservation.
Offering a refund with any other method or account at Cieloaire will not be accepted. Also, it will take some time for the bank to transfer the amount. The refund procedure will take between 60 and 90 days. Make sure the service charge is refundable if you cancel reservations within 24 hours.
Eligibility criteria to request a refund
Customers must meet specific eligibility criteria described to request a refund from Cieloaire.
- Customer must provide proof of valid purchase, such as a receipt or reservation confirmation, and your request must be made within the requested period specified in the terms and conditions.
- Eligible candidates must have a reason valid to request a refund, such as unforeseen trip cancellations or significant changes in personal circumstances that prevent them from using the reserved accommodation.
- Reasons such as inconvenience or Customer dissatisfaction does not qualify for a refund. It is important to note that any damage caused during the stay will result in a deduction from the amount reimbursed.
- Refunds may be subject to shipping fees. processing and administrative charges. determined by Cieloaire policies. Meeting these eligibility criteria is crucial when requesting a refund from Cieloaire.
- There is no approval of refund requests if There are no reservation requirements.
- You cannot expect a refund with the reservation cancellation, or the service provider cannot offer it.
- Be sure to provide the details of the bank account to guarantee the transfer directly to your active bank account.
Time Duration to receive a refund from Cieloaire
The deadline for receiving a refund from Cieloaire will depend on the circumstances specific. of the reservation and the policies set by the company. Generally, we process refunds within of 7-14 business days after cancellation. However, it is essential to note that this schedule could be longer. if there are delays or complications in processing the refund.
Due to various factors, such as bank processing times or international transactions, It will take additional time for the refunded amount to appear in the customer's account. To obtain an accurate estimate of when a refund will be received, it is advisable to contact contact with our directly to customer service and provide them with all relevant details of the reserve. Cieloaire's professional team will do everything possible to help and provide excellent care. transparent. deadline to receive the refund.
Exclusions
This comprehensive refund policy outlines the exclusions for receiving a Cieloaire reimbursement to ensure fairness and transparency for all parties involved. We understand that unforeseen circumstances may arise, but refunds will not be granted. if the cancellation is made less than 48 hours before the scheduled check-in time. Besides, any damage caused by the guest during their stay, intentional or accidental, will result in the loss of any right to a refund. It is important to note that refunds do not include any ancillary services or additional fees incurred during your stay, such as parking or resort taxes.
If the guest violates our terms and conditions or engages in illegal activities at our facilities, they You will immediately no longer be eligible for a refund. These exclusions maintain a balanced approach that maintains mutual trust between us and our valued guests, while ensuring that Liberty Stay operates in a manner efficient and responsible.
Reviews and comments
Cieloaire accepts all types of comments, from positive to negative. The comments we receive will help us improve our services. We would be grateful if you could share the crucial experience by contacting us.